Returns & Exchanges
Not quite the right size? We'll take care of everything. You have 45 days from delivery — three simple options, your choice.
Option 2 in detail: your store credit
We add 20% to your order total — and you keep your tank, with nothing to send back.
How it works
Contact us
Reach out through our contact page (or by email) with your order number and the option you'd like: exchange, store credit, or refund.
We reply
Within 24 to 48 h, with the steps to follow and the return address.
All done
Store credit issued right away (nothing to send back), exchange shipped, or refund within 7 to 10 business days.
Conditions
- Returns accepted within 45 days of delivery.
- Item unworn, clean, with its original tag.
- Return shipping is at your expense, for both an exchange and a refund.
- Store credit +20%: keep the item, nothing to send back.
- Refund within 7 to 10 business days after we receive it.
Need help?
Our team guides you at every step and sends you the return address by email as soon as you message us. No complicated steps.
Contact usFrequently asked questions
How long do I have to return my order?
45 days from the delivery date.
Where do I send my item back?
We send you the return address by email as soon as you contact us, with all the steps. Nothing for you to look up.
Who pays for return shipping?
Return shipping is at your expense, for both an exchange and a refund. Only the store credit (+20%) option requires nothing to be sent back.
How does the store credit (option 2) work?
You keep your item, send nothing back, and receive store credit boosted by 20%, to use whenever you like across the whole store.
Can I just change the size or color?
Yes: we'll send you the new one. Return shipping for the old item is at your expense.
When will I be refunded?
Within 7 to 10 business days after we receive and check the item, to your original payment method.
What condition does the item need to be in?
Unworn, clean, and with its original tag.
A question? We reply fast — contact@bellesimone.com