Refund policy

45-Day Refund Policy — belle SIMONE

At belle SIMONE, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a refund policy valid within 45 days of receiving your order.

Refund conditions

  1. Trial window: you have 45 calendar days from delivery to request a return, exchange, or refund. This is in addition to any statutory rights you may have under the law of your state or country.
  2. Product condition: returned items must be:
    • Unworn and unwashed.
    • In their original condition and packaging.
    • With any tags and protective liners still attached.
  3. Proof of purchase: proof of purchase (invoice or order confirmation) is required to process any request.
  4. Damaged or defective products: if you receive a damaged or defective item, contact us right away. After review, we'll arrange a return, exchange, or refund at no extra cost.
  5. Return shipping costs:
    • Return shipping is the customer's responsibility, except:
      • if the product is defective;
      • if belle SIMONE made an error in preparing your order.
    • Return address: all returns must be sent to the address we provide when you contact us.

Refund procedure

  1. Contact us: email contact@bellesimone.com with:
    • your order number;
    • the reason for your request;
    • if applicable, photos of the product (in case of a defect or damage).
  2. Returning the product: once your request is approved, you'll receive instructions to return the item. Important: customers outside the U.S. should factor in any return shipping costs or customs duties.
  3. Refund processing:
    • After we receive and inspect the item, we'll send you a confirmation email.
    • If the return meets the conditions, the refund is processed within 7 to 10 business days, to your original payment method.
    • If the item doesn't meet the conditions (worn or damaged), a partial refund or refusal may apply.

Additional information

  • This policy complies with applicable consumer protection law for online purchases.
  • For any question, our customer service is available at contact@bellesimone.com.

Thank you for your trust and for choosing belle SIMONE.